Request account or WhatsApp data deletion
This public form works even if you cannot sign in. TelPOS verifies ownership before deleting an account or app data.
How to request deletion
- Choose whether to close your whole account or delete only its WhatsApp connection and related data.
- Enter your TelPOS account email and username. Include the business name and connected WhatsApp number in the notes if requesting WhatsApp data deletion.
- Submit the form and keep the reference displayed. Our support team will verify ownership before making changes and will confirm the outcome by email.
No login is needed. If you cannot use this form or do not know the username, email info@telpos-lite.app with the subject “TelPOS data deletion” and your business/account details. Never include passwords, tokens or PINs.
What will be deleted
For a WhatsApp-only request, we remove the stored connection token, connected account/number identifiers and associated WhatsApp messaging data after verifying authority, subject to the retention exceptions below. Your ERP account remains open. You can also revoke TelPOS’s access through your Meta business integration settings. This does not delete the WhatsApp account itself or copies held by Meta or message recipients.
For a full-account request, after verification, TelPOS deletes or anonymizes the account profile, mobile sessions, imported contacts, app preferences, templates, campaigns and other app-specific personal data associated with the requested account.
Payment, fiscal, security, fraud-prevention, dispute and regulatory records may be retained only when required by law or a legitimate security obligation. They are deleted or anonymized when that retention period ends.